The US eLearning market has a projected value of $11.5 billion by 2003 while the European market is expected to be worth $4 billion by 2004. However, poor usability will contribute to disappointing results for many eLearning companies.
The US eLearning market has a projected value of $11.5 billion by 2003 while the European market is expected to be worth $4 billion by 2004. However, poor usability will contribute to disappointing results for many eLearning companies.
Unusable interfaces will cost eLearning companies billions of dollars in lost revenues because many people won't be able to use their products.
The US eLearning market has a projected value of $11.5 billion by 2003 while the European market is expected to be worth $4 billion by 2004. However, poor usability will contribute to disappointing results for many eLearning companies, for the following reasons:
This paper discusses how eLearning can deploy practical usability techniques in interface design to help overcome these issues. Usability is all about making software, websites and online applications or services easy for everyone to use, including people with visual, motor, cognitive or hearing impairments.
This paper provides eLearning developers with:
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The benefits of user testing have long been established. It is still important however to try and maximise these benefits. One way in which this can be done is by viewing the user test yourself.
In recent user testing with a range of participants including Visually Impaired (VIP) and Blind users we found that the majority of problems were common across all groups. However the effect of poor usability is more severe for users with visual disabilities. Surprisingly all of the issues are very familiar and are easy to fix so we thought we’d revisit some of the basics of accessible web design.
In several recent websites we have user tested, the site designers have placed important task critical links and information on the right hand side (RHS) of three column page layouts. The user testing was conclusive, users ignore any information presented on the RHS. We think this is a similar effect to the well documented banner blindness. It is essential to ensure that import links or information is not positioned on the RHS as they will surely be ignored.
User Centred Design (UCD) is an approach to design where the end user is placed at the heart of the design and development process. It could even be described as a ‘Design Philosophy’. Knowing who your users are, what they want and if your system is fulfilling their needs is central to UCD.
In the same way that successful eCommerce companies have had to get to know their users - not just through focus groups but by involving them in design and development of products, services and interfaces - Government must get to know it's customers.